Customer Liaison Manager
How to Apply
Please send your CV and a cover letter outlining your suitability for the role to:
Becky Carroll – becky@newhomesadvice.co.uk
Application deadline: 06/12/2024
Job Overview
Title: Customer Liaison Manager
Company: New Homes Mortgage Services
Location: Hybrid remote in Cannock WS11
Type: Full-time, Permanent
Salary: £22,000 – £25,000 per year
Days: Monday to Friday
Job Description
New Homes Mortgage Services is one of the UK’s largest mortgage brokers. We are seeking a highly motivated and organised Customer Liaison Manager to join our growing team. In this key role, you will join a team of Customer Liaison Managers. You will liaise with our valued clients and external partners. You will play a key role in processing mortgage applications and ensure a seamless experience for all involved.
Responsibilities
- Act as the primary point of contact for clients, managing enquiries and providing ongoing support.
- Process applications efficiently and accurately, ensuring all necessary documentation is complete.
- Proactively identify and resolve any client issues, exceeding expectations in customer service.
- Liaise effectively with internal teams, lenders, and solicitors ensuring timely updates.
Skills and Experience
- Proven experience in a customer service or liaison role.
- Excellent communication skills, both written and verbal.
- Strong organisational and time management abilities.
- Ability to build rapport and trust with a diverse range of clients.
- Detail-oriented and able to multitask efficiently.
- Experience in a similar industry is a plus.
Benefits of the Role
- A competitive salary of £22,000 to £25,000 based on experience.
- Hybrid office & remote working options.
- Opportunity to work in a fast-paced and dynamic environment.
- A supportive and collaborative team atmosphere.
- Fantastic benefits and an award-winning company.
- Pension.
- 24 days holiday including additional bank holidays.
- Bonus initiative.
- Extra day off for your Birthday.
- Holiday buy and sell scheme.
- Increasing holiday allowance for length of service.
- Enhanced maternity & paternity package.
- Employee Well-being Programme – Wellness Matters.
- Mental wellbeing support.
- Award-winning Diversity, Equity & Inclusion Company.
- Female Talent programme.
- A fun office and an excellent culture.
- Training and development.
- Fantastic career progression.
At New Homes, we are committed to creating a diverse and inclusive environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender identity or sexual orientation, national origin, genetics, disability, or age.
How to Apply
Please send your CV and a cover letter outlining your suitability for the role to:
Becky Carroll – becky@newhomesadvice.co.uk
Application deadline: 06/12/2024
